Returns & replacement

Simple rules, written plainly.

The short version

If the product is damaged, defective or not what you ordered, tell us within 48 hours of delivery and we replace it free. We do not charge you for the return pickup.

What qualifies for a free replacement

  • The item arrived broken, cracked, torn or leaking.
  • An electronic item does not switch on or stops working within 7 days.
  • You received a different product, size, colour or quantity than ordered.
  • A part or accessory listed on the product page is missing.

What we cannot replace

  • Items damaged after delivery through normal use, dropping or misuse.
  • Jewellery, innerwear and cosmetics once the seal or packing is opened, for hygiene reasons.
  • Handmade items where the natural variation in colour or weave is the only complaint.
  • Requests raised more than 48 hours after delivery.

How to raise a replacement

  1. Call or WhatsApp +91 62978 49516 with your order number.
  2. Send a photo of the problem if you can — it speeds things up.
  3. Keep the product in its original packing.
  4. We collect the item and deliver the replacement, usually within 2 to 4 days.

Cancellations

You can cancel any order free of charge before it is dispatched — just call us. Once the delivery person has left the shop, cancellation is treated as a refusal at the door, which is also free but please avoid it where possible.

Refunds

Cash-on-delivery orders are never charged until delivery, so there is nothing to refund. For UPI payments, refunds are sent back to the same UPI ID within 3 to 5 working days of the item being collected.

Last updated: 20 August 2026. Questions? Call +91 62978 49516 or message us.